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These are the Bookings Conditions of GOLDEN TOURS LTD.
 
Prices: Prices are based on known costs at March 2012.
 
Smoking: Smoking is not permitted on board.
 
Food and drink: in the interest of safety we ask that no hot food or drinks are carried on board the bus.
 
Children: Children under sixteen must be accompanied by an adult.
 
Cancellations: The tickets are not refundable. All sales are final, tickets cannot be exchanged or money refunded by Golden Tours Ltd.
 
Tour information: We are committed to providing our customers a very high standard of service and value you feedback. If you have any comments please email them to customerservices@hoponhopoffplus.com. The ticket is valid for use on the Golden Tours Hop on Hop off plus tours for the date shown on the ticket. The ticket must be available for inspection by the driver or any official member of the Company. Golden Tours will make every effort to run to schedule but is subject to traffic conditions. The free river cruise has no commercial value. Property taken on the bus is clients sole responsibility.
 
Walking tours: All walking tours are subject to availability.
 
Refund and compensation policy: In the event of unforeseen weather or traffic conditions, a refund of a maximum of 25% of the value of the ticket will only be given where the delay is longer than one hour.
 
Accident or Loss: We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
 
Payment: Full payment is required at the time of booking. For your protection and in accordance with the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992, we operate a client money trust account (account held at GIRO BANK PLC) to ensure that you would be refunded and/or repatriated to London in the very unlikely event of our insolvency. All payments we receive from you will be kept safe in that trust account until such time as you have completed your holiday or cancelled it.
 
Credit Cards: Cardholder must be present at the time of presenting the ticket.
 
General Conditions: No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to English Law. If you have comments about your sightseeing tour, you should make them to the company. Golden Tours Limited, 4 Fountain Square, 123-151 Buckingham Palace Road, London SW1W 9SH, and if you are dissatisfied with the response you may write to Visit London, 2 More London Riverside, London SW1 2RR.